Terms of Use

Effective October 29, 2026

Introduction

These Terms of Use and Privacy Policy apply to the website coachmandymarie.com and the related online forms, resources, coaching offers, and communications operated by Coach Mandy-Marie (“we,” “us,” or “our”). The Terms describe the conditions for using our website and services. The Privacy Policy explains how personal information is handled. Please read both sections carefully.

PART I — TERMS OF USE
1. Use of Website and Materials
You may use the website and its resources for lawful personal purposes. Unless we give prior written permission, you may not copy, resell, republish, distribute, or create commercial derivative products from our website content, course materials, worksheets, recordings, or other proprietary resources. All trademarks and original content remain the property of their respective owners.

2. Coaching Services and Educational Disclaimer
Coaching, including neurosomatic approaches, is educational and supportive and is not psychotherapy, mental health treatment, medical care, or legal, financial, or other licensed professional advice. Coaching is not intended to diagnose, treat, or cure any condition. You remain responsible for your own decisions and should seek appropriately licensed professional care when needed. Participation in individual or group coaching does not guarantee any particular result.

3. Group Coaching and Confidentiality
Group programs may involve sharing personal experiences with other participants. We ask all participants to respect one another’s privacy, but cannot guarantee that other participants will keep information confidential. Do not share information in a group that you are uncomfortable disclosing to other attendees.

4. Fees, Payments, and Refunds
Coaching and program fees are disclosed at checkout, on an invoice, or in a separate coaching agreement. Payments may be accepted through Stripe or Venmo, as offered at the time of purchase. Unless a separate written agreement expressly states otherwise, coaching and digital program payments are nonrefundable. This policy does not limit rights that cannot lawfully be waived, including any applicable statutory refund rights. Any payment plan obligations and cancellation or rescheduling terms will be set out in the applicable offer or client agreement.

5. Digital Products and Free Resources
Downloaded guides, forms, courses, and other resources are licensed for your personal use only, unless a written license says otherwise. They may not be redistributed, resold, or presented as your own. Availability of any resource or service may change without notice.

6. Accuracy; No Guarantee of Results
We strive to provide useful and accurate information, but website materials may contain errors or become outdated. Experiences and testimonials are individual and do not promise the same outcome for anyone else. Use of the website and reliance on its information are at your discretion.

7. Third-Party Services and Links
Our website and client experience may involve third-party services, including WordPress, GoHighLevel, Google Drive, Stripe, and Venmo. Those services have their own terms and privacy practices. We are not responsible for third-party websites that we do not control.

8. Website Availability and Acceptable Conduct
You agree not to misuse the website, interfere with its security or operation, submit unlawful material, or attempt unauthorized access to systems or accounts. We may restrict access or remove material when reasonably necessary to protect the website, our services, or other users.

9. Limitation of Liability
To the extent permitted by applicable law, the website and general educational resources are provided without guarantees of uninterrupted availability or fitness for a particular purpose. We are not liable for indirect or consequential losses arising from website use to the extent such limitations are permitted by law. Nothing here excludes liability that cannot legally be excluded.

10. Governing Law and Disputes
These Terms are intended to be interpreted under applicable law, including the laws of Texas where appropriate, subject to mandatory consumer protections. Any specific dispute-resolution requirements for paid coaching services should appear in the applicable signed client agreement. This document does not impose the former Highland, Utah arbitration provision.

11. Changes to Terms
We may update these Terms from time to time. The current version will be posted with an updated effective date. Material changes may be communicated through the website or another appropriate channel.

PART II — PRIVACY POLICY
12. Information We Collect
Depending on how you interact with us, we may collect your name, email address, telephone number, billing or transaction information, messages, form responses, intake questionnaire answers, coaching scheduling details, and information you voluntarily provide in coaching communications. Website technology may also collect technical information such as IP address, device or browser data, and website usage information, depending on the tools enabled on the site.

13. How We Use Information
We use information to respond to inquiries; deliver requested resources; arrange and provide coaching; process payments and maintain records; send service notices; operate and improve our website and business; and, where permitted, send newsletters, offers, and other marketing communications. We may also use information to comply with law, prevent misuse, and protect legitimate business interests.

14. Free Resources and Marketing Emails
When you request a free resource, your contact information is added to our GoHighLevel email list and you may receive follow-up educational or promotional messages. We will provide an unsubscribe option in marketing emails. Where law requires separate affirmative consent for marketing, we will request that consent before sending such messages. You may unsubscribe at any time using the link in an email or by contacting us. Unsubscribing from marketing does not necessarily stop essential service or transaction communications.

15. Platforms, Storage, and Payment Providers
We use WordPress to publish our website; GoHighLevel for forms, email communications, and some payment and client workflows; Google Drive to store client intake questionnaires and related business documents; and Stripe and Venmo to facilitate payments. These providers may process information on our behalf or as independent providers under their own privacy terms. We do not intentionally publish confidential client intake responses. Payment card or account details entered directly into a processor are handled by that processor under its applicable practices.

16. When We Share Information
We may share information with service providers that help operate our website, process payments, store records, send communications, or deliver services; when legally required; to protect rights and safety; or with your direction or consent. We do not sell client intake information.

17. Cookies and Website Analytics
Our WordPress website uses the MonsterInsights Google Analytics plugin, which may collect website usage information through cookies or similar technologies when analytics is connected and enabled. Other website features and embedded services may use cookies for functionality, security, or performance. You may control certain cookies through your browser settings.

18. Security and Retention
We take reasonable administrative and technical steps to protect personal information, but no internet service or storage system is completely secure. We retain information as reasonably necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes.

19. Your Choices and Privacy Requests
You may request access to, correction of, or deletion of personal information by contacting us. We will review and respond as required by applicable law; some records may need to be retained for legal, financial, or legitimate business reasons. You can unsubscribe from marketing emails at any time. Depending on where you live, you may have additional privacy rights, including appeal rights or choices concerning certain data uses.

20. Children’s Privacy
Our website and general marketing are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website. If you believe a child has submitted information, contact us so we can review it. Coaching services for minors, if offered, require appropriate parent or guardian arrangements and separate consent procedures.

21. Visitors Outside the United States
Our business is based in the United States. If you access the website from another country, your information may be processed or stored in the United States or in other locations used by our providers. Additional rights and requirements may apply depending on your location.

22. Changes to This Privacy Policy
We may update this Privacy Policy as our tools, services, or legal obligations change. We will post the revised version with a new effective date and provide additional notice where required.

PART III — CONTACT
23. Contact
Coach Mandy-Marie | Denton, Texas, USA | mm@coachmandymarie.com | coachmandymarie.com. Contact us at this email address with questions about these Terms, our privacy practices, or privacy requests.